Planet Antares | Planet Antares Inc | Planet Antares Vending

A blog to discuss vending solutions provided by Planet Antares Inc

Tuesday, February 26, 2008

You Can Afford Your Own Vending Business!

Whether you want extra money or a full-time business, starting a vending machine business is a good way to generate income and be in control of your life. a lot of people believe that they will have to make a huge investment in order to start their vending machine business. If you are one of them, think again!

One of the most attractive features of a vending business is the ability to set it up with a small investment and still generate substantial amount of income and returns on the initial investment.

You don’t have to start with the large, bulky vending machines straight away. Begin with a small, bulk vending machine that provides products like gumball, candy, stickers, etc. No doubt, there has been unbelievable amount of progress in vending technology in recent years. However, the best way to get started will be to invest in good quality, affordable and reliable vending equipment such as Planet Antares vending machines.

Gumball vending machines are a great option for the newcomers in this booming vending industry. You can become an entrepreneur with a single vending machine that has an upfront cost of less than $100. You won’t have to purchase a truck or van, since the machines are small enough to fit in your car itself.

After buying the equipment, you will need to find a business that allows you to place it in their premises. Convincing location owners to keep your vending machines is not an easy task and must be pre-planned in a proper manner. Also, you will have to negotiate the amount of money to be paid as commission as part of profits.

For a successful vending business, it is essential to develop strong partnerships with your suppliers, clients and other parties. If you have a dependable business with high quality vending machines and wide range of refills, you can appeal to a larger customer audience. Planet Antares Inc has some of the best vending machines with durable features, reasonable price and great after-sale services.

Your vending business grows with you. so don’t forget to keep the vending machines in good condition with regular servicing, repair and maintenance. Create a time schedule for visiting the vending route at least once or twice a month to refill the machines and collect the cash. With growing profits, you can invest in more equipment and products.

A vending business has the unique ability to bring you profits by working for only a few hours every week. Eventually, you can break away from your regular job and become a full fledged vending business owner. Think of new ways to expand business scale and strategies for profit maximization.

Buying the first small vending machine may just be the first step to becoming a successful entrepreneur and it is definitely affordable!

Friday, February 8, 2008

Soothing And Handling Frustrated Vending Customers

No business can claim to have zero customer problems. For every company, irate customers are a fact of life. If you can’t keep your customers happy and content, your business cannot run successfully for a long period of time.

This makes it essential for the people who speak and deal with customers to be well-trained and knowledgeable about the different aspects of the vending business. In a way, they control the future of your vending business. An angry customer cannot be handled with irritation or impatiently. Your staff should be polite and helpful with even the most uncooperative customers.
The secret formula for keeping your business customers satisfied is to “React, Respond and Recover.”

As a Planet Antares vending operator, you would have to take all three into consideration. You would not want to lose any customers that are already using your vending machines or products. It is not easy to acquire new customers and retain them in your business. That makes it essential to deal with irate customers in the right manner and keep them happy.

Concentrate on the words that you use while dealing with irritated customers. Try to avoid defensive words, bad attitude, lame excuses and other negative forms of stupidity that can make the customer even angrier than before. The trick is to get empathetic as fast as you can.

Show the customer that you care so that you can resolve their problems at the earliest. This is definitely the best way to deal with difficult customers of your Planet Antares vending business. Don’t start apologizing o an angry customer. They may take this as indication of your confirming a fault and get further aggravated.

Use soothing phrases that reflect your empathy and understanding of the customer’s problem. No need to get defensive and give justifications for the problem being faced by him/her. The first thing you must do is take responsibility for what has happened, even though it isn’t your fault.

Remember that the basic purpose of the customer is to get the problem resolves as soon as possible. He may be looking for answers to a doubt or reporting a lack in the service quality. Listen carefully before you respond to it. The task of satisfying a customer may not be easy but it is worth the effort in the long run.

Many times, customers may not be able to communicate the problem in an appropriate way. It is your skill and responsibility to figure out:
1. What the problem is
2. What exactly he wants
3. How he wants it

All these questions must be answered in the best possible way to keep your customers satisfied and business reputation intact.